New Orleans FAQ

What Are Your Check-In Requirements?

  1. To stay in our dorm rooms you must possess a valid out of state ID or a valid foreign passport.

  2. We may require proof of travel at Check-In.

  3. Guests are required to show a photo ID and matching credit card upon check-in.

  4. We do not accept cash payments. Credit or Debit required.

  5. We typically enforce a 7 day maximum.

What Are Your Check-In And Out Times?

  1. Our NOLA office is open from 10:00 a.m. until 6 p.m. Late or early arrivals are always welcome too. If you arrive outside of office hours there is a clear procedure outside for you to contact someone who will help you get checked in.

  2. Beds for new arrivals are available after 3 p.m.

  3. Between 10:00 a.m. and 3 p.m. you may stop by the office and check in with us. We will give you loads of information about New Orleans and we are happy to hold onto your bags in our secure luggage area. You cannot get into your room until after 3 p.m. Please understand we have to clean many rooms and many beds. If we jumped around

  4. Check-Out time is 11:00 a.m.

What Are Your Charge/Cancellation Policy?

  1. All reservations must be guaranteed by a valid credit card at time of booking.

  2. 16.25% Taxes not included and will be added upon check-in.

  3. We have a 5 day cancellation policy on all reservations. If you cancel 5 days ahead or more there is no penalty. Cancelling inside of the 5 day window will result in a charge of the full reservation, no exceptions.

  4. *IMPORTANT* For the following; Mardi Gras, Jazz Fest, VooDoo Fest (Halloween), New Years Eve, Superbowl’s, Final Four, Buku, Essence Fest, FQ Fest, and any other large event, the cancellation will increase to 14 days. Cancelling inside of the 14 days will result in a charge of the full reservation, no exceptions.

  5. You can expect a charge of the first nights value almost immediately after reservations are made. This provides both parties with safety. You know that you have a reservation that has had a deposit placed down on it. We know that the cards used in making the reservation are valid and that we won’t lose on rooms that we have held for lengthy periods of time when guests no show.

  6. Auberge NOLA Hostel reserves the right to charge or pre-authorize the provided credit cards up to the full reservation amount at any time after the reservation is made. If the card is invalid or if the card is declined we will reasonably attempt to contact the guest to remedy the situation. If the situation cannot be corrected the reservation will be released/cancelled.

Group Bookings of Over 5 People?

  1. We reserve the right to cancel any bookings for larger than 5 people if they have not been cleared with us first. Breaking large bookings up into smaller bookings does not change this.

  2. We always have a 14 day cancellation for groups of over 5 people.

  3. We will need full payment 14 days out from arrival.

Is There Parking At The Hostel?

  1. There is lots of FREE street parking available all around us. We just remind you to follow parking rules; not to close to intersections, don’t block driveways, etc.

  2. We have 20 security cameras covering our property, inside and out.

  3. It is a city and as such we suggest you don’t leave valuable items in plain sight.

What Do You Mean By “Dorm Room”?

  1. At a Hostel rooms stay affordable because they are shared with other guests. At Auberge Hostel we welcome solo backpackers, couples, groups, and all travelers who are looking for an experience where they can meet like minded travelers.

  2. For example if a solo traveler books into a 6 person mixed dorm he/she will share that room with 5 other travelers or either sex.

  3. Our hostel also has private rooms if you do not wish to share your accommodations.

Will My Personal Belongings Be Safe?

  1. All of our dorm rooms have lockers for you to use. Bring your own padlock with you to secure your valuables.

  2. We have 20 cameras covering the inside and outside of our hostel including all common areas.

What do I do if I get Covid while I’m staying at your property?

  1. We empathize that there are many different feelings related to this issue. At this point, though, we are not splitting up rooms, quarantining people, etc.

  2. If you get sick with anything that makes you worried about yourself or others, you will need to take personal responsibility. You can book into one of our private rooms, if available, or you will unfortunately need to leave our shared spaces to stay in a more private setting, for example a nearby hotel.